Exchange Quick Facts
The Army & Air Force Exchange Service is the 43rd largest retail organization in the U.S., with annual revenue of $10.3B and employing 40,622 civilian and military personnel. The Exchange operates retail and convenience stores, gas stations, restaurants, theaters, vending and other businesses on military installations in all 50 states, five U.S. territories and more than 30 countries.
MISSION & STRUCTURE
The Army & Air Force Exchange Service's enduring mission is to make the lives of Soldiers and Airmen better through the goods and services we offer. The Exchange goes where Soldiers, Airmen and their familes go to improve their quality of life through retail goods and services. Exchange earnings provide dividends to support morale, welfare and recreation programs. The Exchange is part of the Department of Defense and is directed by a Board of Directors, responsible to the Secretaries of the Army and Air Force through the Chiefs of Staff. This year, the Exchange celebrates 119 years of service.
Be the preferred retail and services provider for the military family through extraordinary customer experience and value pricing.
MILITARY & FAMILY SUPPORT
When military members deploy to remote locations around the world, the Exchange is with them, offering products and services to bring troops a taste of home. Since 9/11, more than 4,385 Exchange associates have deployed. Other Exchange support last year included outfitting 1.3 million troops with combat uniforms, serving 4 million school lunches to their children and operating 7 plants providing baked goods and bottled water to overseas bases. Any American can support military members worldwide by sending gift cards through the Exchange by logging on to shopmyexchange.com or calling 800-527-2345.
FAMILY SERVING FAMILY
The Exchange is a major employer of military families. Approximately 24 percent of the Exchange's nearly 36,000 associates are military family members; 10 percent are veterans; and 2 percent are active duty, Guard or Reserve personnel working part-time in Exchanges during their off-duty hours. In 2014, the Exchange was named the No. 1 employer of military spouses by Victory Media, publisher of Military Spouse magazine.
Online at shopmyexchange.com, the Exchange offers products in every catagory and the same national brand merchandise found in brick-and-mortar stores. The Exchange's online assortment is updated continually, offering convenience for those who don't live near a military installation. Online shoppers pay no sales tax and enjoy free delivery when using a Military Star Card or when their online purchases total $49 or more.
SALES AND DIVIDENDS
Roughly two-thirds of Exchange earnings are paid to Army MWR and Air Force Services programs. In the past 10 years, the Exchange has distributed more than $2.4 billion for MWR to fund quality-of-life improvements.
The Exchange funds 98 percent of its operating budget from the sale of goods and services. The remaining 2 percent of Exchange funding comes from appropriated funds; the vast majority of this support is devoted to overseas operations.
The Exchange is responsible for more than 2,448 facilities in more than 26 countries, 50 states and five U.S. territories. Facilities include 127 main stores, 167 Military Clothing stores, 492 convenience stores (troop stores, Express locations, Class Six outlets) 169 specialty stores and 67 theaters. The Exchange has more than 1,418 quick-serve restaurants such as Taco Bell, Burger King and Starbucks as well as 3,330 concession operations. The Exchange operates 48 contingency locations in Afghanistan, Kuwait, Jordan, Oman, Qatar, United Arab Emirates, Romania, Bosnia and Kosovo.
WHO WE SERVE
The Exchange not only supports active-duty service members, but also military retirees and families. In fact, 54 percent of Exchange customers are military family members; 19 percent are retirees; 9 percent are Guardsman/Reservists and 6 percent are civilians.