Exchange Quick Facts
The Army & Air Force Exchange Service is the 47th largest retail organization in the U.S., with an annual revenue of $10B and employing more than 42,000 civilian and military personnel. The Exchange operates department and convenience stores, gas stations, restaurants, theaters, vending and other businesses on military installations in all 50 states, five U.S. territories and more than 30 countries.
MISSION & STRUCTURE
The Exchange is a joint non-appropriated fund instrumentality of the Department of Defense (DoD) and has an enduring mission to provide quality merchandise and services to its customers at competitively low prices and generate earnings which provide dividends to support morale, welfare and recreation programs. The Exchange is directed by a Board of Directors, responsible to the Secretaries of the Army and Air Force through the services' Chiefs of Staff. The Exchange is now in its 117th year. Shopping the Exchange offers an average overall 27 percent savings compared to shopping the competition. Shoppers can enjoy Exchange benefits in many ways, with the greatest value being the Exchange pledge "We go where you go," serving troops worldwide.
To be our customers' first choice.
MILITARY & FAMILY SUPPORT
When military members deploy to remote locations around the world, the Exchange is with them, offering products and services to bring troops a taste of home. Since 9-11, the Exchange has deployed more than 4,290 associates. Paying $203 million in dividends to the military services supports quality-of-life programs such as child development and fitness centers, outdoor recreation, etc. Other Exchange support last year included outfitting 2.2 million troops with combat uniforms, serving 4.2 million school lunches and delivering more than 359,000 phone cards to connect troops with families and friends. Any American can support military members worldwide by purchasing phone and gift cards at the Exchange by logging on to shopmyexchange.com or calling 800-527-2345.
The Exchange is a multi-channel retailer, offering products to authorized customers via retail stores, online and mobile shopping. More than 18 million items are available through the Exchange Online Store and Online Mall. The Exchange supports an extremely mobile customer base. The Internet provides the ability to extend the Exchange benefit to authorized shoppers worldwide, regardless of where they are located.
SOURCE OF EMPLOYMENT
The Exchange is a major source of employment for military families. Approximately 23 percent of the more than 42,000 Exchange Associates are military family members; 10 percent are veterans; two percent are active-duty or Reserve personnel working part-time in Exchanges during their off-duty hours.
SALES AND DIVIDENDS
Roughly two-thirds of the Exchange's earnings are paid to Army Installation Management Command (IMCOM G-9) and Air Force Services programs. In the past ten years, the Exchange has contributed more than $2.4 billion to quality-of-life improvements including youth services, Armed Forces Recreation Centers, arts and crafts, aquatic centers, golf courses and more.
In addition to funding morale welfare and services programs, Exchange earnings also go toward building new stores or renovating existing facilities. Construction funds for these new or replacement facilities come entirely from the sale of merchandise and services.
The Exchange is responsible for more than 3,700 facilities worldwide in more than 30 countries, 50 states and five U.S. territories. The Exchange operates 157 main stores, 178 Military Clothing facilities, over 1,000 specialty stores (gas stations, bookstores, Class Six, etc.) and more than 90 theaters. Plus the Exchange has more than 2,100 fast food restaurants, such as Taco Bell, Burger King and Subway. Concession operations overseen by the Exchange add nearly 6,000 more activities.