Price Match Policy
The Exchange retail stores will match a local competitor's current price on any identical stock assortment item for the customer who makes the price challenge.
Program applies to all retail stores to include Class Six, Express, Car Care and Troop Stores.
- Local competitor - A local competitor is defined as a retailer doing business in the community where the Exchange is located, to include warehouse clubs, Navy, and Marine Exchanges.
- Current ad – A "local" competitor's current ad is defined as an ad that clearly shows inclusive current dates, and is sponsored by the retailer doing business in the community where the Exchange is located.
- Identical item – Item that has the same brand, manufacturer, features, size, color, and model number. For Softlines, item must be same brand, size, color, and style.
Exchange Retail Program
- The Exchange retail stores worldwide will accept a verbal price challenge on identical items from local competitors with the difference of $10 or less* (per item). Price differences up to $10 will be honored at any cash register. *Verbal price match may require validation by Management.
- The Exchange retail stores worldwide will accept a price match on identical items with a difference greater than $10. Customer must provide current ad from local competitor. If the customer does not have the ad, management can verify the price, terms and inclusive dates.
- The Exchange retail stores worldwide have a 14-Day Price Guarantee on any item originally purchased from the Exchange and subsequently sold at a lower price by the Exchange, or any local competitor.
- The Exchange retail stores worldwide will not accept price match challenges from any outside retail catalog or outside internet site.
- The Exchange retail stores worldwide will match pricing on identical items found in the Exchange Catalog or shopmyexchange.com with the exception of the following categories: fine jewelry, and closeouts, Special Orders, Exchange Online Mall Wireless Phones and Wireless Data Cards.
Exchange Catalog and shopmyexchange.com
- The Exchange Catalog and shopmyexchange.com will match a lower price (including shipping and handling) from other online retailers on any identical stock assortment item currently available for sale and delivery to the customer's area. Exceptions include refurbished items, used items, auctioned items, fine jewelry, closeouts, special orders and Exchange Online Mall concession sites.
- The Exchange Catalog and shopmyexchange.com will match the Exchange retail store pricing on identical items found in an Exchange retail store. Normal shipping and handling charges will apply. Fine jewelry, closeouts, special orders, and Exchange Online Mall concession sites are excluded.
- The Exchange Catalog and shopmyexchange.com have a 14-Day Price Guarantee on any item originally purchased from the Exchange Catalog or shopmyexchange.com and subsequently sold at a lower price by the Exchange Catalog, shopmyexchange.com, or any competitor. The 14-Day Price Guarantee does not apply to Exchange Online Mall concession sites or special orders.
- To receive the reduced price the customer must contact our Customer Relations Department.
- The We Price Match! Program does not apply to Exchange Online Mall concession sites.
Program Exceptions (The Exchange Retail, the Exchange Catalog and shopmyexchange.com)
- The Exchange Retail, Exchange Catalog and shopmyexchange.com will not match prices on auction sites, refurbished goods, gray market items and unauthorized dealers.
- The Exchange Retail, Exchange Catalog and shopmyexchange.com will not match commissary prices.
- The following exclusions apply to stores and/or online Price Matches.
Other exclusions include: Fine Jewelry, Wireless Phones, Wireless Data Cards, Dispensed Fuel, Official Military Clothing/Accessories, Clearance, Closeouts, Refurbished Items, Auction Sites, Resale, Garage Sale, Gray Market, Unauthorized Dealers, Bonus or Free Offers, Gift Card with Purchase, Free Gift with Purchase, Purchase with Purchase, Limited Quantity items including Black Friday Weekend Buys, Cyber Monday Buys, Doorbusters, Timed Events, Bundled Promotions, Percentage Off Items/Categories, Double/Triple Coupon Offers, Military Discounts, Pricing Errors, Mail-in Rebates, Instant In-store Rebates, Special Orders, Special Order Automotive Parts, Service Contracts, Automotive Labor and Services, Installation, Delivery Services, Assembly, Special Financing, Exchange Online Mall Concession Stores, Commissary.
- In Military Clothing stores, official military clothing and accessories are excluded.
- The Exchange cannot accept a price challenge on tobacco that is below the cost to the Exchange.
- Alcohol price challenges will only be accepted from within the state or district of the Exchange.
Should you have a question concerning a price contact our Customer Relations Department.