Customer Complaint Procedures
Whenever there is a customer complaint on an item, store personnel are instructed to notify the Quality Assurance Department. A report is then created called Store-Level QA Feedback. Each feedback report is verified, assessed for scope of the problem and corrective actions are developed to resolve the issue.
With this system in place, QA remains in tune with the quality of merchandise sold in the Exchange stores and continues to improve inspection and testing methods.