Advisories
| Important Advisories (last updated 08 NOv 2010) |
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GOOD NEWS! FILLING UP AT AAFES IS MORE CONVENIENT THAN EVER! ID and Registration checks are no longer required prior to pumping. So make sure your vehicle registration and ESSO card are current. Also KNOW your monthly fuel ration and only pump up to the remaining balance. Liters pumped above remaining ration balance, or with expired or improper documentation must be charged at the German Economy Fuel Prices. Stay aware, fill up and save with your AAFES Fuel Benefit! |
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The Army & Air Force Exchange Service-Europe announced today that as of Sunday, January 31, 2010 customers will no longer be able to refund unused fuel coupons. The German government asked the U.S. Forces in Germany to change from fuel coupons to an automated fuel ration card. This transition from fuel coupons to the fuel ration card took place from May 2008 through December 31, 2008. AAFES urges customers to visit any AAFES Retail Facility to receive their refund for unused fuel coupons with an expiration date of September 30, 2008 that are still attached to the original fuel coupon booklet, before Sunday, January 31, 2010. After this date, AAFES will not refund any German fuel coupons. |
Attention customers, the ESSO customer support phone number (0800-1819945) as listed on your fuel ration card is now accessible from all cell phone providers in Germany! |
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The long term automated fuel-ration card expiration date for privately owned vehicles is tied to the vehicle registration expiration date shown on AE Form 190-1A. Any delay in renewing the vehicle registration will cause the fuel-ration card/s for that vehicle to be deactivated. PLEASE NOTE: Your ESSO Fuel Ration Card also needs to be replaced if your identification number changes (Passport or Identity Number for Consulate/Embassy Personnel and NATO Customers)! All ESSO accounts are kept under the unique ID number that your vehicle is registered under in the Vehicle Registry data base. Any change will deactivate your fuel ration card. |
The direct link to the AAFES fuel ration card site is: https://odin.aafes.com/esso/ |
All sponsors should note that they must get a new fuel ration card anytime they change the license plates on their vehicle. As soon as the license plates change, the fuel ration card(s) for the vehicle will no longer function. After changing license plates, take the registration document (AE Form 190-1A) to an AAFES card issue site for replacement card(s). |
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Transaction Receipt Data: We've received many inquiries about the "Remaining Prepaid Balance" info being rounded to the nearest full dollar amount. The customer's account does not lose or gain any money when the number is rounded on the transaction receipt. Customers may log into their on-line account https://odin.aafes.com/esso/ and confirm that the exact amount charged for transactions is shown correctly. The reason for the "rounding" on transaction receipts is to keep the transactions moving quickly. If the system was required to report exact data on receipts, the transaction approval process would take much longer. |
There have been occasional service outages at specific ESSO stations. Anyone affected by a service outage should be patient and encourage the ESSO personnel to use the telephone back-up system to complete the fuel card transaction. |
Visitors to Germany should get their 550-175L form and have AAFES issue/activate their short-term fuel ration card as early as possible while they are in Germany. Otherwise, fuel ration eligibility for their visit becomes limited to the days remaining as the card is activated. |
Visitors to Germany should remember to have their leave, TDY, or military pass document with them as they apply for eligibility document (please review the "Visiting Germany" portion of our "FAQ" page. |
Transition from coupons to the fuel ration card in Germany means placing greater controls on transactions for fuel at AAFES and ESSO stations. AAFES requirement for patrons to show their identification card, vehicle registration and fuel ration card before they can pump fuel at on-base filling stations is valid and necessary to prevent individuals from unknowingly or intentionally violating customs law and protect the overall benefit of being able to buy fuel in Germany at prices that are free of host nation duties and taxes. |
The following briefing slides provide information on eligibility and processes for individuals who will be visiting Germany. |
Germany Fuel Ration Card Overview (Outside Germany)