Terms and Conditions

Prepaid Phone Cards

While other retailers sell AT&T prepaid cards, only the Military Exchange/AT&T prepaid cars offer the vest value for calls made from an AT&T center in deployed areas.The following chart shows the price per minute when calling from Iraq, Afganistan and Kuwait to the U.S using the Military Exchange/AT&T prepaid cards.

AT&T Terms & Conditions for Prepaid Cards

BY USING THIS PREPAID PHONE CARD YOU CONSENT TO THE TERMS, CONDITIONS, RATES & CHARGES BELOW AND IN THE SERVICE GUIDE AT www.att.com/prepaidguide ; ALSO AVAILABLE FROM CUSTOMER CARE AT 1 877 288-3404.

Minute value applies to state-to-state calling only. A surcharge not to exceed 15 minutes applies to U.S. pay phone calls, a portion of which compensates pay phone providers. One minute billing increments; partial minutes used are billed as full minutes. Rates may be higher for calls to/from mobile phones. For calls that begin and end within the same state, minutes will be deducted at the following rates per minute of talk time: 1 minute: DC, IL, IN, MA, RI, USVI; 3 minutes: AL, AR, CA, CT, DE, GA, HI, KS, KY, LA, MD, ME, MI, MS, NE, NJ, NM, NV, NY, OH, OR, PR, SC, TN, UT, WI, WV; 5 minutes: AK, AZ, CO, FL, IA, ID, MN, MT, NC, NH, OK, PA, TX, VA, VT, WA, WY; and 8 minutes: MO, ND, SD. International rates are higher than state-to-state rates, vary according to area called, and are subject to change. Call Customer Care for international calling information before leaving the U.S. Recharge minutes may have different rates, surcharges and terms and conditions and are not refundable. Directory Assistance rates are higher than state-to-state rates. Minutes do not expire. Card cannot be used for toll free calls, calls for paid services with premium charges or for operator-handled calls. Service provider makes no warranties and its liability is limited per service guide. Any disputes arising from purchase or use of this Card are settled by arbitration, which doesn't apply to CA residents for disputes arising in CA. Safeguard your Card and PIN. You are responsible for loss or unauthorized use. Card may be terminated without notice if fraud is suspected. Card is not returnable or exchangeable unless defective. Direct unresolved complaints to the regulatory agency in the state where Card was purchased. Use of Info to Go will incur additional minute deductions. Service provided by AT&T Corp. or affiliate; by AT&T Alascom in AK. Service provided where authorized.

$20 AT&T Global PrePaid Card for Ship-to-Shore Calling Terms and Conditions

By using this prepaid phone card, you consent to the terms, conditions, rates and charges below and in the service guide at www.att.com/prepaidguide. Also available from Customer Care at 1 800 569-2018.

1. A surcharge not to exceed $0.57 applies to U.S. pay phone calls, a portion of which compensates pay phone providers. Minute value applies to state-to-state calls only. $20 value based on 10¢/U.S. domestic minute. International and Direct Ocean Service rates are higher than U.S. state-to-state rates and differ according to destination called. Rates for calls made to or from mobile phones may be higher. Recharge minutes may have different rates, surcharges, restrictions, and terms and conditions and are not refundable. Call Customer Care at 1 800 569-2018 for all rates, recharge and surcharge information, or visit www.att.com/prepaidguide for additional information.
2. This Card can be used to place the following types of calls: Direct Ocean Service calls; in-state and state-to-state consumer calls where service provider is authorized to carry such calls; outbound international calls from the U.S. to over 200 locations around the world; and inbound international calls to the U.S. and from country to country outside the U.S. from select countries with the use of the AT&T USADirect® Service. Call Customer Care for available countries and country codes before you leave the U.S. Card cannot be used for toll free calls, calls for paid services with premium charges, or for certain operator-assisted calls. Directory Assistance rates are higher than rates for other domestic calls.
3. Safeguard Card and PIN. You are responsible for any loss, theft or unauthorized use.
4. Service provider makes no warranty, express or implied, regarding the condition or fitness of the services offered for any particular use or purpose. As permitted by law, the liability of service provider shall be limited to direct damages for any personal or property injury, and for all other claims to an amount equal to the charge for the affected services. IN NO EVENT WILL SERVICE PROVIDER, ITS EMPLOYEES, AGENTS OR ANY COOPERATING SERVICE PROVIDERS BE LIABLE FOR ANY PUNITIVE, SPECIAL, INDIRECT, RELIANCE, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
5. You agree that the exclusive remedy for all disputes arising out of purchase or use of this Card, except for matters you take to small claims court, is arbitration by an independent arbitrator. YOUR DISPUTE WILL NOT BE HEARD BY A JURY OR IN COURT AND MAY NOT BE MADE PART OF A CLASS ACTION. Arbitration does not apply to California residents for disputes arising in California.
6. Card may be suspended or terminated without notice if service provider has reason to suspect fraudulent use. Card is not returnable or exchangeable unless defective. Card is rechargeable. Minutes do not expire. Call times are billed in one-minute increments; partial minutes used are charged as full minutes. Service provider reserves the right to impose a maximum U.S. dollar value and/or number of minutes that may reside on a Card.
7. Complaints not resolved to your satisfaction may be directed to the appropriate state regulatory agency in the state where Card was purchased.
8. Service provided by AT&T Corp. or affiliate; by AT&T Alascom in Alaska. Service provided where authorized.