Terms & Conditions

Privacy Act Statement

AUTHORITY: 10 U.S.C. 3013, Secretary of the Army; 10 U.S.C. 8013, Secretary of the Air Force; 10 U.S.C. 2481, Defense Commissary and Exchange Systems: Existence and Purpose; and Army Regulation 215-8/Air Force Instruction 34-211(I), Army and Air Force Exchange Service Operations; and E.O. 9397 (SSN), as amended.

PRINCIPAL PURPOSE(S): Information is collected which will enable the Exchange to carry out its mission of enhancing the quality of life for authorized patrons as well as obtaining aggregate patron demographic data for use in improving patron shopping satisfaction; Information is also used to locate orders, reply to customer inquiries or complaints; to verify access eligibility to the website; to refund customer remittances; and to investigate irregularities.

ROUTINE USE(S): Your records may be disclosed outside of DoD pursuant to Title 5 U.S.C. ยง552a(b)(3) regarding DoD "Blanket Routine Uses" published at dpcld.defense.gov. This includes disclosure to contractors for improvement of Exchange programs, to incentive programs, and pursuant to 5 U.S.C. 552a(b)(12) to a consumer reporting agency. In addition, records may be disclosed to Federal agencies, and state, local and territorial governments, to U.S. Postal Service in order to provide claim and postal authorities with confirmation/certification of shipment for customer claims for damage or lost shipments and to audit firms under contract with AAFES to collect delinquency accounts.

DISCLOSURE: Voluntary. However, failure to provide all the requested information may result in denial of access to AAFES' website and failure to respond to problems.

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