As General Manager of Joint Base-Langley-Eustis and Ft Story Exchanges, I commit to you our intention to provide the best possible shopping, dining and service facilities possible. It is my desire to provide the best possible customer service and I invite your comments and questions as feedback to help us continue the process of improvement.

Your shopping at the Exchange facilities benefits the military community through contributions to the Army and Air Force MWR funds and goes to pay for things such as Golf Courses, Community Activities Centers, Bowling Alleys, Swimming Pools, etc. You get a return on your shopping investment with the Exchange that you don't get anywhere else and we appreciate the military customer like none of our competitors could hope to.

We appreciate your patronage and consider the American soldier and their families to be the best customers in the world! We are focused on our customer and welcome you to provide comments to me at littererk@aafes.com, and I look forward to hearing from you.

Sincerely,

Kathleen Litterer
General Manager
Joint Base Langley-Eustis and Joint Expeditionary Base-Ft Story Exchanges