Shipping & Delivery

Shipping Policy

Please refer to the shipping information below for items purchased from shopmyexchange.com:

FedEx Service Alerts

For information about possible FedEx shipping delays click here.

Standard Shipping Fee

FREE Standard Shipping on orders

  • purchased with the MILITARY STARĀ® Card* ( Apply Now )
  • totaling $49.00 or more
  • containing at least one MCSS item
  • shipped to a deployed area (such as OIF/OEF, Bosnia, Kosovo)

A $4.95 standard shipping fee is charged on all online orders less than $49. Select oversized and freight items that do not qualify for standard shipping may incur additional fees.

*Valid for shopmyexchange.com and Marketplace Specialty Stores purchases, excluding Marketplace Mall Store purchases.

Standard Shipping Fee Refund

The standard shipping charge will be reimbursed for items returned as incorrect, damaged or defective. Please see Online Returns & Refunds for complete details. Delivery cannot be made to a foreign civilian address.

Home Delivery Information

Freight Items (CONUS)

Freight items ship directly from the manufacturer and are delivered by our delivery agent. Your account will be charged at the time order is shipped. Order must include the recipient's street address (no P.O. Box or General Delivery addresses) and daytime phone number. Because order processing times vary by manufacturer, see below for list of lead times by select manufacturers. Once our delivery agent receives your shipment, please allow up to 7 days for scheduled delivery. Our delivery agent will contact you to confirm a day and time for delivery with a 4 hour window and a 30 minute pre-call before arrival. Delivery Service Level options are available at check out for select items:

  • Option 1: Bronze Delivery (Free)
    Delivery includes placement of item inside first dry covered area of delivery address. This option does not include unpacking, assembly, or debris removal. Please inspect the item(s) carefully upon receipt and note any issues to the delivery agent. Customers may refuse damaged item(s) at time of delivery (in such instances it is not necessary to refuse the entire order).
  • Option 2: Silver Delivery
    Delivery includes up to two (2) flights of stairs, item placement in your room of choice, unpacking, debris removal, up to 15 minutes out-of-box light assembly (such as fastening feet, legs, & hardware onto pre-assembled items or fastening pieces of a folded item that is already partially assembled in the box) using basic tools such as screwdrivers. As a general rule, light assembly is considered something that does not prevent use of the product unless the item is packaged as partially-assembled and just requires major pieces to be fastened together (knocked-down or flat-packed furniture containing multiple parts is not considered light assembly). This delivery option does not include the moving of additional furniture or mattress pieces inside the home, and services requiring power tools, plumbing installation, or electrical wiring will not be performed. Please inspect the item(s) carefully upon receipt and note any issues to the delivery agent. Customers may refuse damaged item(s) at time of delivery (in such instances it is not necessary to refuse the entire order)
  • Option 3: Gold Delivery
    Delivery includes up to two (2) flights of stairs, item placement in your room of choice, unpacking, debris removal, old mattress haul-away (if needed), up to 30 minutes out-of-box light assembly (such as fastening feet, legs, & hardware onto pre-assembled items or fastening pieces of a folded item that is already partially assembled in the box) using basic tools such as screwdrivers. As a general rule, light assembly is considered something that does not prevent use of the product unless the item is packaged as partially-assembled and just requires major pieces to be fastened together (knocked-down or flat-packed furniture containing multiple parts is not considered light assembly). This delivery option does not include the moving of additional furniture or mattress pieces inside the home, and services requiring power tools, plumbing installation, or electrical wiring will not be performed. Please inspect the item(s) carefully upon receipt and note any issues to the delivery agent. Customers may refuse damaged item(s) at time of delivery (in such instances it is not necessary to refuse the entire order).
Small Parcel Items (CONUS):

Your account will be charged at the time order is shipped. Once shipped, please allow up to 7 days for delivery; you will receive a tracking number and link to determine the approximate date of arrival.

Oversized Shipping & Handling Fee

Oversized items, such as furniture, major appliances, large electronics, aerobic equipment, home gyms and swimming pools, may be subject to oversized shipping & handling fees, depending on the item. Shipping and handling fees will be applied to select oversized items at checkout and can be easily identified by reviewing the SHIPPING POLICY on each product page.

Oversized Shipping and Handling Fee Refund

The oversized shipping and handling fee will be reimbursed for items returned as incorrect, damaged or defective. Please contact Customer Service at 1-800-527-2345 to arrange for merchandise pickup and refund.

Overseas Transship Program

See our Transship Program to find out more about having large, bulky online item(s) sent to you while stationed overseas.

Furniture Shipping Information

Furniture items are shipped to you directly from our suppliers. Your account will be charged at the time the order is shipped. Some suppliers require 14 to 21 business days for shipment, plus another 7 days for delivery. Our delivery company will contact you directly to set up a convenient delivery date and time.

Furniture shipping lead times by manufacturer:
Furniture Brand Manufacturing Time
(in days)
Ethan Allen 30
Bassett (incl HGTV) 21
Klaussner 28
Chelsea Home 21
Catnapper 21
Standard Furniture dba Magnolia Home 15
Ashley 14
Homelegance 14
Sealy 9
Tempurpedic 14
Omnia 21
Simmons 10
Furniture of America 7
Serta 15
Sauder 9
Hillsdale 5
Home Styles (DMI) 5
SEI (Southern Enterprises) 5
Riverside 5
Mac Mktg 4
South Shore Ind LTD 4
Titan Chair 7
Artiva 2
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