Do you have questions about shopmyexchange.com? Need help with your order? Customer service is happy to assist you, 24/7.
Contact a friendly Exchange associate three easy ways:
Toll free: (800) 527-2345
Fax: (800) 446-0163
TDD: (800) 423-2011
Get a list of free
(Not available for
Explore exciting career opportunities and job openings worldwide.
The Exchange and its shopping website, shopmyexchange.com, are for the exclusive use of authorized Exchange customers throughout the world. This includes:
If you can shop for retail merchandise at your local Exchange, you are authorized to order from shopmyexchange.com. If you have questions about your eligibility, call toll-free in the U.S.: 1-800-527-2345.
Shoppers have the option to browse the website without logging in; to make a purchase, they must log in. If you're ready to sign up and start saving right away, click "Login," then "Register Now" and follow these simple steps:
Only authorized Exchange customers can order from the all services Exchange Online Store and the Exchange Online Mall. Since we are unable to validate eligibility online by viewing each customer's Identification and Privilege Card, we must validate eligibility through the Defense Enrollment Eligibility Reporting System (DEERS). The only information available for eligibility validation purposes is Social Security number and date of birth. For this reason, when first-time customers log-in to our site we are required to obtain the last four digits of their Social Security number, along with a date of birth and last name. The first time customers enter our site, however, they will be required to create a new Username to replace their Social Security number. Please be assured that we do not retain your Social Security number outside of the DEERS system and we take every measure to safeguard your personal information (for details, refer to our terms and conditions section, then click "Online Security Guarantee").
You can update your billing information online.
You can update your shipping information.
You can update your username/password.
Yes. Feel free to explore all the many exciting products and top brands available at shopmyexchange.com before logging in to the site. You will be given options to log-in to check Exchange prices or when you're ready to make a purchase. Returning customers can simply click the "Log-in" link at the top of the screen and enter a username and password, and new customers can "Register Now."
You can view our price match policy.
You can view product recall information.
You can purchase gift cards.
There are many ways to save at shopmyexchange.com! The homepage features the Super Daily Special and displays our current savings offers. You can also click the Savings Center, your one stop for savings, or visit the Sale section, to save big on clearance items going fast.
Find all the best deals in the Savings Center:
Sign up to receive exclusive offers, coupons, promotions, and sweepstakes opportunities in your email.
View our coupon acceptance policy.
The Exchange Online Store will match a lower price from other online retailers, a lower Exchange retail store price or a lower price advertised our site. Some exclusions apply. Learn more about our Price Match Policy or contact a customer service agent.
We offer gift wrapping on select items. Once you've added the item to your shopping cart, you'll see a message to the right of the item. If gift wrapping is available, you'll be able to choose it at that time.
You can pay with your Military Star Card, Discover, MasterCard, Visa or American Express.
You do not pay sales tax on an Exchange Online Store purchase. You do pay sales tax on select Mall vendors.
In the payment section during online checkout, you can fill in your Exchange Gift Card number as it appears on the back of your card.
Yes, you can. Go to the Military Star link at the top of the screen and log-in.
You will get an order confirmation email with the standard shipping information, then status updates when the item ships. Items shipped from our warehouse ship within 2 business days. Items shipped directly from the supplier are shipped in 7 to 14 days. Personalized items may take longer.
Select items can be shipped for free to participating Exchange stores located in the continental U.S. Look for the "Click to Brick" logo on these select items. Learn how Click to Brick works.
Learn about how Customs Duties are handled by the Exchange.
Read our Returns and Exchanges policy.
Read about our Refund Policy.
WE GUARANTEE YOUR SECURITY ON OUR WEBSITE: This site uses secure technology to safeguard the use of your credit card information online. We're so confident about our safety measures that we're offering you our Exchange Online Safety Guarantee. Here's our Exchange Online Safety Guarantee: WE WILL REIMBURSE YOU FOR THE AMOUNT OF ANY FRAUDULENT CHARGES NOT COVERED BY YOUR CREDIT CARD ISSUER IF FRAUDULENT CHARGES ARE MADE TO YOUR CREDIT CARD BECAUSE OF CREDIT CARD INFORMATION STOLEN WHILE YOU SHOP IN THE EXCHANGE ONLINE STORE.
We can offer this Exchange Online Safety Guarantee because we're certain about our site security. We know that your credit card information is secure because it is encrypted. The use of Secure Sockets Layer (SSL) encryption on our website is the best global secure transaction technology available today. You should make sure your browser is capable of SSL to take advantage of the benefits of SSL secure technology while shopping at The Exchange Online Store. Doing so ensures that all sensitive information, such as credit card information and Social Security numbers, is encrypted before being sent over the Internet.
The privacy of your information is very important to us.
Cookies are alphanumeric identifiers that we may transfer to your computer's hard drive in the form of text files through your web browser to enable our systems to recognize your browser and in some instances to provide personalized features/offers online. As for the difference between session cookies and persistent cookies:
Exchange privileges are granted to authorized customers from all branches of the military service and other authorized federal departments or agencies serving with or on temporary duty with the U.S. Forces throughout the world. Anyone with exchange privileges may receive an Exchange Gift Card to include Active Duty, Retirees, Reservists and National Guard personnel and their dependents.
The Exchange Online Store is for the exclusive use of authorized Exchange customers throughout the world. This includes:
If you can shop for retail merchandise at your local Exchange, you are authorized to order from the Exchange Online Store. If you have any questions about your eligibility, call toll free in the U.S., 1-800-527-2345.
The Exchange eGift Card can be redeemed only at shopmyexchange.com.
The Exchange Gift Card can be redeemed in the Exchange retail and food facilities, to include 90% of OEF/OIF locations. The Exchange Gift Card can also be redeemed at Marine and Navy retail locations. They are not redeemable at The All Services Exchange Catalog or the Exchange Online Store and the Coast Guard Exchange.
For service members to receive the best calling rates from OEF/OIF, senders should take advantage of the savings and purchase the Military Exchange 550 and 300 Minute Prepaid Card as it offers the best value when calling home.
Although AT&T phone cards are available at several domestic retailers, they do not offer the best value when placing international calls to the U.S as compared to the AT&T Military Exchange 550 and 300 Minute Global Prepaid Phone Card.
Prepaid phone cards are generally designed and marketed for use only within the 48 contiguous states by other retailers as the cards are generally sold for domestic use. Domestic retailers do not target nor negotiate low international calling rates to the U.S. Therefore, they set international prices higher, as their target market is domestic. Service members may be sent prepaid calling cards from home or provided pro bono prepaid cards from private organizations; however, the Military Exchange does not control the negotiated rates for these products and rates may be significantly higher as well as incur connection or other hidden fees. Additionally, other payment options are available when placing calls such as telephone calling cards, commercial credit cards, and collect calls. Using these products when placing calls from Iraq will be significantly higher and rates vary for each product. Telephone calling cards may include unforeseen charges, connection and service fees. Using the 550 and 300 Minute Global Military Exchange Prepaid Card offers the troops the best value when calling from OEF/OIF back to the U.S as they do not carry any hidden charges, connection fees and the minutes do not expire.
Friends and family back home can "recharge" minutes to a deployed soldier's prepaid card. Simply have the deployed soldier provide you with the 800 number and pin number located on the back of the prepaid card. Then simply call the 800 number and follow the voice prompts to add minutes.