Free Shipping Offers

Free Shipping Offers

Shipping Policy

Effective 20 January 2004, the Exchange Online Store implemented a new shipping policy.

Standard Shipping Fee

  • FREE Standard Shipping on orders purchased with the MILITARY STAR® Card* ( Apply Now )
  • FREE Standard Shipping on orders totaling $49.00 or more
  • FREE Standard Shipping on orders that contain at least one MCSS item
  • FREE Standard Shipping on orders shipping to a deployed area (such as OIF/OEF, Bosnia, Kosovo)

Customers will be charged a $4.95 standard shipping fee on all other orders less than $49. Select oversized and freight items that do not qualify for standard shipping may incur additional fees.

Standard Shipping Fee Refund

If customer returns an item due to an error on our part, for example incorrect item, damaged or defective, we will reimburse the customer for standard shipping charges. Please see Online Returns & Refunds for complete details. Delivery cannot be made to a foreign civilian address.

Oversized Shipping & Handling Fee

Oversized items, such as furniture, major appliances, large electronics, aerobic equipment, home gyms and swimming pools, may be subject to oversized shipping & handling fees, depending on the item. Shipping and handling fees will be applied to select oversized items at checkout and can be easily identified by reviewing the SHIPPING POLICY on each product page.

Oversized Shipping and Handling Fee Refund

If customer returns an item due to an error on our part, for example incorrect item, damaged or defective, we will reimburse the customer for the oversized shipping & handling fee. Please contact the Catalog Customer Service Center at 1-800-527-2345 to arrange for merchandise pickup and refund.

*Offer valid for Exchange Online Store purchases excluding Exchange Online Mall.

Back to top