Have an item to return? We’re here to help. Most products in new condition may be returned within 90 days, except as detailed in the Online Return Policy below. The Exchange is proud to serve you with three choices for expediting your return and product satisfaction.
Items must be returned within 90 days, except as follows:
If you are dissatisfied with a catalog or online purchase, you can return it to your nearest Army, Air Force, Marine Corps or Coast Guard Exchange retail store. Please bring a copy of your order confirmation or packing slip (if you don’t have your order confirmation or packing slip, please contact Customer Service at 1-800-527-2345). You will be refunded the full purchase price and, if applicable, the U.S. Customs fee. (Exception: Diamond Jewelry over $1000 must be returned by registered mail to the shipping warehouse shown on the label.) If your merchandise is received damaged or defective, you will receive a full refund or replacement once the item is returned. Verification of purchase is required (Receipt, order number, customer notification). All refunds/credits are made payable to the ordering customer, never the recipient.
If the return is due to an error on our part (for example incorrect item, damaged or defective), we will reimburse the standard shipping charges in full. Should you choose to return an item for any other reason, you will receive a refund for the sell price only. S/H fees, in this case, will not be refunded.
Mail a copy of your stamped postal receipt and a note with your order number, reason for the return and refund or replacement request to:
Exchange Online Customer Service
P.O. Box 660211
Dallas, Texas 75266-0211
Please do not return parcels to this address.
You will need to work directly with Customer Service at (1-800-527-2345) for a refund on Oversized Shipping & Handling Fees, and to arrange for merchandise pickup. Oversized items require special handling and may incur an additional S/H fee. Cancellation of oversized items after shipment may incur a minimum of $95.00 Exchange relocation fee.
If you have paid U.S. Customs fees on an item you're returning to the Exchange Return Center, you must have the return shipment certified by the local U.S. Customs Office (or Post Office if the recipient is more than 20 miles from a Customs Office). To apply for reimbursement of customs fees, a written request and the original certification should be mailed to the Customs Office listed on the customs payment receipt. In this instance, the Exchange will not reimburse customs fees.
NOTE: There are no refunds for personalized items.