Returns & Exchanges

In-Store Refund Policy

Have an item to return? Your satisfaction is important to us. Most customers can visit their local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. Veterans who registered for Exchange online shopping privileges through can return merchandise by mail or by calling 1-800-527-2345 for assistance.

An even exchange or refund can be made within 90 days, except as follows :

  • 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment (must be completely empty of hazardous substances at the time of the return) and DLATS (government-issue clothing).
  • 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games.
  • Non-refundable: Gift cards; prepaid music, wireless and phone cards; opened iPods; personalized items; special orders; firearms; and ammunition.

For used major appliances or major appliance returns outside of the return period, the manufacturer’s warranty may apply. See your owner’s manual for specific product details and proper handling.

If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). For refund requests without a sales receipt, a merchandise card equal to the amount of the merchandise is offered.

Once the customer has owned the merchandise longer than the period of time specified and experiences a problem, the manufacturer's warranty provides customer protection. In those cases, as well, the manufacturer requires a sales receipt for proof of purchase and warranty start date.

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