The Ellsworth AFB Exchange plays an instrumental role as part of the Ellsworth AFB Community. Your patronage at our Exchange facilities helps generate earnings that support the installations MWR and Service programs. Our mission is to stand ready by providing expert customer service by exceeding your expectations as our valued customer and solving for yes.

Ellsworth AFB is 10 miles east of Rapid City, SD. The relationship between Ellsworth and Rapid City is exemplified by Ellsworth's Main Entrance ; constructed to symbolize a B-52 Stratofortress, one of the aircraft formerly flown by the 28th Bomb Wing. It was a gift from the citizens of Rapid City. The mission of the 28th BW is to deliver decisive combat power for global response. The 28th BW is divided into the 28th Operations Group, Maintenance, Medical and Mission Support Group. Ellsworth population of approximately 8,000 includes Military Family and Civilian employees. Rapid City has a population of just more than 74,000.

Our managers and associates focus is to transform our customer experience in all our Exchange facilities. There are a variety of ways to provide feedback on how well we're meeting these objectives. The customer comment program is alive and well in all our operations. A meet the manager session is held monthly at the Main Exchange. We like to chat with our customers. The Exchange sits on the panel at every Town Hall Meeting.

We appreciate choosing your Exchange First. We are committed to providing world class service to our valued customers. We are customer-focused and welcome you to provide comments to me at rallmm@aafes.com and look forward to hearing from you!

Megan Rall
General Manager
Ellsworth AFB Exchange